Privacy Policy

TeliBiz (https://telibiz.com) is operated by Adneti Technologies Pte. Ltd. (UEN 201202598W), a company incorporated in Singapore. TeliBiz™ is a trademark of Adneti Technologies Pte Ltd.

This notice covers the TeliBiz website, customer accounts, catalog, checkout and related support. MeritHRMS, SMEOne, ZyloPOS, CogniPulse AI and other product sites may publish their own notices for data processed on those platforms.

Account and order data: name, company, email, phone, billing address, and products or subscriptions you purchase.

Enquiry and support data: messages you send via forms, email or tickets.

Payment metadata: we do not store full card numbers. Payments are processed by Stripe, HitPay, and (for local customers) PayNow or bank transfer, each under their own terms.

Technical data: IP address, device and browser information, and pages viewed.

To create and administer your account, fulfil orders (including reseller, domain, hosting and infrastructure provisioning), provide support, send service notices and requested product updates, prevent fraud, and meet legal and tax obligations.

We do not sell personal data and we do not use it for third-party advertising.

We share personal data with staff who need it to serve you; with payment providers; with domain, hosting, software and hardware suppliers who fulfil your order; and with hosting, email and analytics processors acting on our instructions. We disclose data to authorities where the law requires.

Where TeliBiz is a reseller, the underlying vendor may also process data as described in that vendor's terms.

To fulfil orders for third-party products, we share your organisation's details and end-user information with our distributors and the product's manufacturer or publisher, for licence provisioning, warranty registration and special pricing. They may process this data outside Singapore.

Some processors may handle data outside Singapore. Where we transfer personal data overseas, we take steps required by the PDPA so that it receives a comparable standard of protection.

We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it. Access is limited to people who need it for their role.

We protect personal data with encryption in transit, role-based access controls, per-organisation data isolation and logging of administrative access. No system is perfectly secure, but we work continuously to protect your data and to detect and respond to incidents.

You may request access to, or correction of, your personal data, or withdraw your consent to its use, by emailing our Data Protection Officer at pdo@telibiz.com. We will verify your identity and respond within 30 days, or tell you within that time when we expect to respond. We may charge a reasonable fee for an access request and will tell you the fee before we process it. If you withdraw consent, we will explain the likely consequences, for example that we may no longer be able to respond to your enquiry. If you are not satisfied with our response, you may contact the Personal Data Protection Commission at www.pdpc.gov.sg.

Support for TeliBiz accounts: support@telibiz.com.

We use Google Analytics 4 (measurement ID G-1DB617BXXQ) to measure aggregate traffic. Google Analytics uses cookies. You can block them in your browser settings or with Google's opt-out add-on at tools.google.com/dlpage/gaoptout.

We may update this notice from time to time. The date at the top of this page shows the current version. Where a change is material, we will highlight it on this page and, for account holders, notify you by email.