Service Level Agreement (SLA)
Effective: 2026. Last updated: March 2026.
1. Availability
99.9% Uptime based on Microsoft Azure Singapore Region.
2. Service Credits
| Monthly Availability | Service Credit |
|---|---|
| < 99.9% | 10% of monthly fees |
| < 99.0% | 25% of monthly fees |
3. Sole Remedy
The Service Credit is the sole and exclusive remedy for any performance or availability issues. No cash refunds shall be provided.